B
Evidence Grade B
Graded
under review
Safe to Cite
Current
75,000
75,000 -- study sample size for The Effortless Experience customer service study (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
75,000
Unit
Count
Data Vintage
2026
Entity
Sample Size
75,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Matthew Dixon, Nick Toman, Rick DeLisi
Primary
Tier B
https://www.askhandle.com/blog/customer-service-books ↗
Source Article
Essential Reads for Mastering Customer Service
Original Research
Matthew Dixon, Nick Toman, Rick DeLisi
· Original study ↗
Methodology
Study of over 75,000 people referenced as basis for the book 'The Effortless Experience'
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
The Effortless Experience customer service study: 75,000 study sample size. Source: Matthew Dixon, Nick Toman, Rick DeLisi (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/effortless-experience-study-75000
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<blockquote cite="https://lighthousedata.io/data/effortless-experience-study-75000" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75,000</strong> -- study sample size for The Effortless Experience customer service study<br><small>Source: Matthew Dixon, Nick Toman, Rick DeLisi (2026) · <a href="https://lighthousedata.io/data/effortless-experience-study-75000" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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