B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
60%
60% -- query resolution rate for Gorgias AI Agent (2025)
Gorgias' AI Agent can autonomously resolve around 60% of customer queries.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
wingenious.ai
Primary
Tier C
https://www.wingenious.ai/insights/ai-ecommerce-multilingual-customer-support-tools ↗
Source Article
AI in Ecommerce: Multilingual Customer Support Tools | Wingenious
AI in Ecommerce: Multilingual Customer Support Tools
AI-powered multilingual tools speed responses, cut support costs and help UK ecommerce scale across Shopify and Magento.
AI-powered multilingual tools are changing ecommerce support: businesses can communicate with customers in their native langua…
Original Research
wingenious.ai
· Original study ↗
Methodology
Vendor blog citing platform capability
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Gorgias AI Agent: 60% query resolution rate. Source: wingenious.ai (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gorgias-query-resolution-60
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<blockquote cite="https://lighthousedata.io/data/gorgias-query-resolution-60" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- query resolution rate for Gorgias AI Agent<br><small>Source: wingenious.ai (2025) · <a href="https://lighthousedata.io/data/gorgias-query-resolution-60" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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