B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Recent

85%

85% -- query resolution rate for e-commerce chatbots (order status queries) (2025)

Name: Query Resolution Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-29

2025 · SmartCircuit

E-commerce chatbots achieve an automation rate of 85–95% on order status ('Where's my order?') queries.

Reported as a range (85–95%) for order status support automation rate

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Attribution: SmartCircuit View source

Lighthouse Research Team

Last verified: 2026-09-29 · How we verify data →

Source verified Evidence graded

Value

85%

Unit

Percentage

Data Vintage

2025

Entity

e-commerce chatbots (order status queries)

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

SmartCircuit Primary Tier C

https://smartcircuit.io/articles/ecommerce-chatbot-comparison ↗

Confidence: 48/100 Vintage: 2025 Channel: Deep Crawl

Source Article

Best E-Commerce Chatbots 2025: 12 Platforms Compared

Table of Contents Selecting the wrong chatbot platform costs Shopify and WooCommerce stores an average of 23% in preventable support overhead. Features blur together across vendors, pricing structures obscure true cost, and every platform claims "AI-powered" capabilities without substantiation. 4 pl…

Original Research

SmartCircuit · Original study ↗

Methodology

Range 85-95%, midpoint used

Methodology documented

Segmentation

IndustryRetail Channelinfluencer

Cite this stat

Plain Text

e-commerce chatbots (order status queries): 85% query resolution rate. Source: SmartCircuit (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-order-status-resolution-85-95pct

HTML Embed

<blockquote cite="https://lighthousedata.io/data/chatbot-order-status-resolution-85-95pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- query resolution rate for e-commerce chatbots (order status queries)<br><small>Source: SmartCircuit (2025) · <a href="https://lighthousedata.io/data/chatbot-order-status-resolution-85-95pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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