B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
10%
10% -- automation rate for Gorgias AI agents (2025)
Across 500+ brands using Gorgias AI agents, the average automation rate is around 10%.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
10%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
500
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
81
Source
saastr.com
Primary
Tier A
https://www.saastr.com/rolling-out-ai-agents-to-16k-smb-brands-with-gorgias-cto/ ↗
Source Article
Lessons Learned Rolling out AI Agents to 16,000+ SMB brands with Gorgias’ CTO
How @gorgiasio went from coding to production-ready AI agents for 16,000+ customers … in 6 months with CTO @humanfromearth:
1⃣ 50 customers in beta
2⃣ Wrote playbook for successful activation
3⃣ Shipped most common actions first (Shopify, etc) pic.twitter.com/dBMSaNh9q8— Jason ✨👾SaaStr 2025 is May 1…
Original Research
saastr.com
· Original study ↗
Methodology
Data collected from Gorgias' deployment of AI agents across brands.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
Gorgias AI agents: 10% automation rate. Source: saastr.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gorgias-ai-agents-automation-rate
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<blockquote cite="https://lighthousedata.io/data/gorgias-ai-agents-automation-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- automation rate for Gorgias AI agents<br><small>Source: saastr.com (2025) · <a href="https://lighthousedata.io/data/gorgias-ai-agents-automation-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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