B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
35%
35% -- productivity gain for less experienced customer support agents using generative AI (2026)
Less experienced customer support agents using generative AI saw productivity gains of 35%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
5,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
Stanford and MIT
Primary
Tier B
https://www.atm.group/articles/blog/300-roi-prove-yours/ ↗
Source Article
300%+ ROI. Prove yours
Original Research
Stanford and MIT
· Original study ↗
Methodology
Peer-reviewed Stanford/MIT research; subset of less experienced agents
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
less experienced customer support agents using generative AI: 35% productivity gain. Source: Stanford and MIT (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/genai-less-experienced-agent-productivity
HTML Embed
<blockquote cite="https://lighthousedata.io/data/genai-less-experienced-agent-productivity" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- productivity gain for less experienced customer support agents using generative AI<br><small>Source: Stanford and MIT (2026) · <a href="https://lighthousedata.io/data/genai-less-experienced-agent-productivity" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.