B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
15%
15% -- productivity gain for AI agents in customer support (2026)
Modern AI automation in customer support yields an approximate average productivity gain of 15%.
- Reported as an approximate average (~15%)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2026
Entity
Geography
APAC
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
Alice Labs
Primary
Tier B
https://temando.com.au/business/the-autonomous-shift-how-ai-and-next-gen-automation-are-rewriting-th… ↗
Source Article
The Autonomous Shift: How AI and Next-Gen Automation are Rewriting the Business Playbook
For years, business automation followed a rigid script. If you wanted to streamline a process, you built a rule-based workflow: If X happens, trigger Y, then alert person Z. It was highly predictable, entirely mechanical, and remarkably effective for basic, repetitive tasks.
But traditional automati…
Original Research
Alice Labs
· Original study ↗
Methodology
Cited from Ingemarsson (2026) AI Automation ROI Benchmark Report and Redda (2026); approximate average
Methodology documented
Segmentation
IndustryCustomer Support
RegionAPAC
RoleAll marketers
Cite this stat
Plain Text
AI agents in customer support: 15% productivity gain. Source: Alice Labs (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-customer-support-productivity-gain-2026
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<blockquote cite="https://lighthousedata.io/data/ai-customer-support-productivity-gain-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- productivity gain for AI agents in customer support<br><small>Source: Alice Labs (2026) · <a href="https://lighthousedata.io/data/ai-customer-support-productivity-gain-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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