B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
18%
18% -- market share for Freshdesk (2026)
Freshdesk holds approximately 18% market share in the customer service software market.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
viewpointanalysis.com
Primary
Tier C
https://www.viewpointanalysis.com/post/who-are-zendesk ↗
Source Article
Who Are Zendesk?
Who Are Zendesk?
Updated: Jul 21
Zendesk is one of the most recognised names in customer service software. Founded in Copenhagen in 2007 and now headquartered in San Francisco, the company has spent nearly two decades building a platform used by organisations ranging from fast-growth technology busi…
Original Research
viewpointanalysis.com
· Original study ↗
Methodology
Analyst estimate cited in vendor comparison article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Freshdesk: 18% market share. Source: viewpointanalysis.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/freshdesk-market-share-2026
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<blockquote cite="https://lighthousedata.io/data/freshdesk-market-share-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- market share for Freshdesk<br><small>Source: viewpointanalysis.com (2026) · <a href="https://lighthousedata.io/data/freshdesk-market-share-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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