B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- churn rate increase for workflows failing to address diverse user groups (2025)
Workflows that fail to address diverse user groups experience up to 30% higher churn rates.
- up to 30%
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://www.cognativ.com/blogs/post/top10-workflow-adoption-metrics-to-enhance-your-teams-efficiency… ↗
Source Article
Top10 Workflow Adoption Metrics to Enhance Your Teams Efficiency
Top10 Workflow Adoption Metrics to Enhance Your Team’s Efficiency
Workflow adoption metrics are essential indicators that help organizations understand how effectively their teams are integrating new workflows and tools into daily operations.
In this article, we explore the top 10 workflow adoption …
Original Research
Forrester
· Original study ↗
Methodology
Forrester report cited secondhand
Methodology documented
Segmentation
Industrysaas
Cite this stat
Plain Text
workflows failing to address diverse user groups: 30% churn rate increase. Source: Forrester (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/forrester-workflow-churn-30
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<blockquote cite="https://lighthousedata.io/data/forrester-workflow-churn-30" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- churn rate increase for workflows failing to address diverse user groups<br><small>Source: Forrester (2025) · <a href="https://lighthousedata.io/data/forrester-workflow-churn-30" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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