B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
80%
80% -- completion rate for participants who finished recertification via SMS (2019)
About 80% of customers who responded to recertification text reminders finished the process to recertify via SMS on their smartphone.
- The source states 'about 80 percent'
- Specific to the pilot program with First Energy Pennsylvania
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2019
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
Dollar Energy Fund
Primary
Tier A
https://blastpoint.com/would-customers-actually-sign-up-for-energy-assistance-using-a-text-bot-absol… ↗
Source Article
Would Customers Actually Sign Up For Energy Assistance Using A Text Bot? Absolutely. - BlastPoint
Dollar Energy Fund CEO Chad Quinn explains why his organization is offering its digital customer assistance tool, MyApp, to utilities for almost nothing. (Spoiler Alert: It’s just the right thing to do.)
In the COVID era, companies across sectors have had to pivot quickly to keep employees safe, bus…
Original Research
Dollar Energy Fund
· Original study ↗
Methodology
Completion rate of those who responded to the text prompts.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
participants who finished recertification via SMS: 80% completion rate. Source: Dollar Energy Fund (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/first-energy-pilot-program-completion-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/first-energy-pilot-program-completion-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- completion rate for participants who finished recertification via SMS<br><small>Source: Dollar Energy Fund (2019) · <a href="https://lighthousedata.io/data/first-energy-pilot-program-completion-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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