B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
26%
26% -- customer satisfaction rate for European banking customers (2025)
Only 26% of banking customers in Europe are satisfied with their banking experiences.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
26%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Capgemini
Primary
Tier B
https://gambit-finance.com/news-and-articles/how-gambit-finance-enhances-client-relationship-managem… ↗
Source Article
How Gambit Finance Boosts Client Relationship Management in Wealth Advisory
When people choose a wealth advisor, they want guidance they can trust, someone who understands their goals and gives them clarity when markets shift.
Yet many advisors struggle to meet these expectations. Rising administrative requirements add paperwork. Systems are often outdated. Advisors spend h…
Original Research
Capgemini
· Original study ↗
Methodology
Capgemini World Retail Banking Report 2025
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
European banking customers: 26% customer satisfaction rate. Source: Capgemini (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/europe-banking-customer-satisfaction-2025
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<blockquote cite="https://lighthousedata.io/data/europe-banking-customer-satisfaction-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>26%</strong> -- customer satisfaction rate for European banking customers<br><small>Source: Capgemini (2025) · <a href="https://lighthousedata.io/data/europe-banking-customer-satisfaction-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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