B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
72%
72% -- dealership service return rate for Car dealership service customers (vehicles 2 years old or newer) (2023)
According to a Cox Automotive study, 72% of customers with vehicles 2 years old or newer returned to the selling dealership for service two years prior to 2025 (2023).
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Cox Automotive
Primary
Tier B
https://www.tvi-mp3.com/testimonials/10 ↗
Source Article
TVI Market Pro 3
“I feel like we've gotten a lot of business like customers we haven't seen in years, or new clients that maybe have moved to the area that aren't really familiar with us.”
Matt Levin, Service Manager
Various Dealer Partners
“Nothing makes us happier than to hear such great feedback from our happy cl…
Original Research
Cox Automotive
· Original study ↗
Methodology
Baseline figure cited in the same 2025 Cox Automotive study (as referenced by TVI MarketPro3); represents the service return rate two years prior to the 2025 measurement of 54%.
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2023 (current) | 72% | |
| 2025 | 54% | -25.0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
Car dealership service customers (vehicles 2 years old or newer): 72% dealership service return rate. Source: Cox Automotive (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/dealer-service-return-rate-72-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/dealer-service-return-rate-72-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- dealership service return rate for Car dealership service customers (vehicles 2 years old or newer)<br><small>Source: Cox Automotive (2023) · <a href="https://lighthousedata.io/data/dealer-service-return-rate-72-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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