B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
63%
63% -- customers expecting social media customer service for customers (2019)
63 percent of customers expect companies to provide customer service through their social media pages.
- Original methodology and sample details not specified
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2019
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Social Insights
Primary
Tier C
https://linchpinseo.com/25-marketing-tips-for-revitalizing-a-small-business/ ↗
Source Article
25 Marketing Tips for Revitalizing a Small Business | Linchpin SEO
An ailing business can be very stressful and unhealthy for its owner. A small business is usually a labor of love and watching it under-perform can be disappointing. Luckily, there are plenty of marketing strategies you can apply to get your small business back on the right track.
Step Up Your Marke…
Original Research
Social Insights
· Original study ↗
Methodology
Cited from Social Insights; original methodology not stated
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2019 (current) | 63% | |
| 2023 | 63% | 0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 63% customers expecting social media customer service. Source: Social Insights (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-social-customer-service
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<blockquote cite="https://lighthousedata.io/data/customers-expect-social-customer-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- customers expecting social media customer service for customers<br><small>Source: Social Insights (2019) · <a href="https://lighthousedata.io/data/customers-expect-social-customer-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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