B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
66%
66% -- customers expecting immediate response for B2B customers (2025)
66% of customers believe companies should reply right away when asking for help.
- Original research source not cited
Lighthouse Research Team
Last verified:
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Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Source Article
Guide on How to Use Slack to Master in B2B Customer Support
Written by
Paulina
|
Published on
Jan 14, 2025
In this article, you can find:
How Slack changed B2B SaaS customer support forever
B2B customer support is a notoriously tricky area to crack. Demands are high, and customers are difficult to please. Over the decades, the field has continuously evolved,…
Methodology
Cited survey statistic in vendor blog; original source not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
B2B customers: 66% customers expecting immediate response. Source: (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-immediate-reply-2025
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<blockquote cite="https://lighthousedata.io/data/customers-expect-immediate-reply-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- customers expecting immediate response for B2B customers<br><small>Source: (2025) · <a href="https://lighthousedata.io/data/customers-expect-immediate-reply-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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