B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
66%
66% -- customers expecting immediate response for customers (2025)
66% of customers think companies should reply right away when asking for help.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
thena.ai
Primary
Tier C
https://www.thena.ai/post/using-slack-for-customer-support-guide ↗
Source Article
Guide on How to Use Slack to Master in B2B Customer Support
In this article, you can find:
In customer support, speed and efficiency are everything. Emails and phone calls? They’re slow and outdated. That’s why so many teams are turning to Slack—it’s the ultimate tool for fast, seamless communication with customers and teams alike.
But let’s be real: using S…
Original Research
thena.ai
· Original study ↗
Methodology
Cited statistic, original survey not identified
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 | 82% | |
| 2025 (current) | 66% | -19.5% |
| 2025 (current) | 77% | +16.7% |
| 2025 (current) | 82% | +6.5% |
| 2026 | 66% | -19.5% |
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customers: 66% customers expecting immediate response. Source: thena.ai (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-immediate-reply
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-immediate-reply" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- customers expecting immediate response for customers<br><small>Source: thena.ai (2025) · <a href="https://lighthousedata.io/data/customers-expect-immediate-reply" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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