B
Evidence Grade B
Graded
under review
Safe to Cite
Current
30%
30% -- review request response rate for Customers of local businesses (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
23,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
90
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
GatherUp
Primary
Tier B
http://www.searchenginejournal.com/customer-service-the-man-behind-the-conversational-curtain/12376/ ↗
Source Article
Customer Service: The Man Behind the Conversational Curtain
Original Research
GatherUp
· Original study ↗
Methodology
GatherUp study of 23,000 locations; share of customers who act on a well-crafted review request
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customers of local businesses: 30% review request response rate. Source: GatherUp (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-act-on-review-request-30pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-act-on-review-request-30pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- review request response rate for Customers of local businesses<br><small>Source: GatherUp (2026) · <a href="https://lighthousedata.io/data/customers-act-on-review-request-30pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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