B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
5%
5% -- customer survey response rate for customer surveys (2025)
A response rate of 5 to 30 percent is considered standard for customer surveys.
- varies depending on the niche and customer loyalty level
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
5%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Reviewgrower
Primary
Tier C
http://reviewgrower.com/customer-feedback-examples/ ↗
Source Article
The Best Customer Feedback Examples and Answers to Connect With Your Audience - Reviewgrower
Feedback is the lifeblood of every productive workforce. Therefore, feedback is crucial when it comes to enabling success with your customer-facing staff.
Your company’s online reputation depends a lot on how you handle feedback. In this article, you will see the most common feedback examples and ho…
Original Research
Reviewgrower
· Original study ↗
Methodology
Range 5-30% reported as standard; midpoint used. 50%+ considered exceptional.
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2021 | 4% | |
| 2025 (current) | 5% | +25.0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer surveys: 5% customer survey response rate. Source: Reviewgrower (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-survey-response-rate-benchmark
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<blockquote cite="https://lighthousedata.io/data/customer-survey-response-rate-benchmark" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5%</strong> -- customer survey response rate for customer surveys<br><small>Source: Reviewgrower (2025) · <a href="https://lighthousedata.io/data/customer-survey-response-rate-benchmark" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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