B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
94%
94% -- gross retention rate for fast-growing SaaS company (2026)
A fast-growing SaaS company maintained a 94% gross retention rate across 500 accounts using engagement-based health scoring.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
94%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
79
Source
Saber.app
Primary
Tier A
https://www.saber.app/glossary/engagement-based-health-scoring ↗
Source Article
Engagement-Based Health Scoring: Definition, Examples & Use Cases
Summarize with AI
Engagement-Based Health Scoring
What is Engagement-Based Health Scoring?
Engagement-Based Health Scoring is a customer success methodology that evaluates account health and retention risk by analyzing behavioral engagement patterns rather than relying solely on subjective assessmen…
Original Research
Saber.app
· Original study ↗
Methodology
Retention achieved through engagement-based health scoring.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
fast-growing SaaS company: 94% gross retention rate. Source: Saber.app (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-success-retention-rate
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<blockquote cite="https://lighthousedata.io/data/customer-success-retention-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>94%</strong> -- gross retention rate for fast-growing SaaS company<br><small>Source: Saber.app (2026) · <a href="https://lighthousedata.io/data/customer-success-retention-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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