B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
25%
25% -- customer satisfaction improvement for Hobbycraft (2023)
Hobbycraft improved customer satisfaction by 25% using Freshworks Freddy AI Agent.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
50
Methodology
45
Freshness
81
Sources (2)
Freshworks
Primary
Tier A
https://retailtimes.co.uk/freshworks-launches-ai-to-handle-returns-refunds-and-inventory-in-minutes/ ↗
Source Article
Freshworks launches AI to handle returns, refunds and inventory in minutes
Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: FRSH) unveiled the next generation of its Freddy Agentic AI Platform, a connected, intelligent, continuously learning system of AI agents that d…
Also cited by
2026-07-01
Original Research
Freshworks
· Original study ↗
Methodology
Customer case study from Freshworks
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
Hobbycraft: 25% customer satisfaction improvement. Source: Freshworks (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-improvement-hobbycraft-2023
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-improvement-hobbycraft-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- customer satisfaction improvement for Hobbycraft<br><small>Source: Freshworks (2023) · <a href="https://lighthousedata.io/data/customer-satisfaction-improvement-hobbycraft-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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