B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
1
1 -- customer satisfaction improvement for UK overall (January 2017)
Across the board in the UK, average customer satisfaction scores improved by 0.8 year-on-year to 77.8 in January 2017.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
1
Unit
Score
Data Vintage
January 2017
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
79
Source
instituteofcustomerservice.com
Primary
Tier A
https://www.instituteofcustomerservice.com/amazon-tops-the-charts-for-satisfied-customers/ ↗
Source Article
Amazon tops the charts for satisfied customers
For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service. In a strong showing from online retailers, new entrant ASOS comes in at seco…
Original Research
instituteofcustomerservice.com
· Original study ↗
Methodology
Year-on-year improvement in customer satisfaction scores
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK overall: 1 customer satisfaction improvement. Source: instituteofcustomerservice.com (January 2017). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-improvement-2023
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-improvement-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>1</strong> -- customer satisfaction improvement for UK overall<br><small>Source: instituteofcustomerservice.com (January 2017) · <a href="https://lighthousedata.io/data/customer-satisfaction-improvement-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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