B
Evidence Grade B
Graded
under review
Safe to Cite
Current
83%
83% -- customer loyalty rate for Consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Khoros
Primary
Tier C
https://atidiv.com/how-to-handle-customer-complaints-proven-techniques/ ↗
Source Article
7 Techniques to Handle Customer Complaints and Improve Relations
Original Research
Khoros
· Original study ↗
Methodology
Survey finding cited from Khoros
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2023 | 94% | |
| 2026 (current) | 83% | -11.7% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
Consumers: 83% customer loyalty rate. Source: Khoros (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-loyalty-complaint-resolution-khoros
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-loyalty-complaint-resolution-khoros" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- customer loyalty rate for Consumers<br><small>Source: Khoros (2026) · <a href="https://lighthousedata.io/data/customer-loyalty-complaint-resolution-khoros" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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