B
Evidence Grade B
Graded
under review
Safe to Cite
Current
84%
84% -- customers saying experience as important as products for customers (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
84%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://liqteq.com/blog/open-ai-consulting-firm-ai-solutions/ ↗
Source Article
Open AI Consulting Firm: Transforming Businesses with Cutting-Edge AI Solutions
AI isn’t just trending; it’s becoming your biggest competitive asset. What was once a futuristic buzzword is now an operational necessity. According to McKinsey’s 2024 Global AI Report, companies that have fully embraced AI in their operations report a 20–30% increase in productivity and up to 15% g…
Original Research
Salesforce
· Original study ↗
Methodology
Salesforce research cited by third-party blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 84% customers saying experience as important as products. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-experience-importance-84pct
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<blockquote cite="https://lighthousedata.io/data/customer-experience-importance-84pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>84%</strong> -- customers saying experience as important as products for customers<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/customer-experience-importance-84pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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