B Evidence Grade B Graded under review Safe to Cite Recent

27%

27% -- customer retention improvement for CRM software users (2025)

Name: Customer Retention Improvement Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-17

2025 · HubSpot

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Attribution: HubSpot View source

Lighthouse Research Team

Last verified: 2026-09-29 · How we verify data →

Source verified Evidence graded

Value

27%

Unit

Percentage

Data Vintage

2025

Entity

CRM software users

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (7)

HubSpot Primary Tier C

https://lbachmanncapital.com/proven-strategies-to-scale-your-roofing-business-in-2025/ ↗

Confidence: 49/100 Vintage: 2025 Channel: Deep Crawl

Source Article

Proven Strategies to Scale Your Roofing Business in 2025

How the Elite Roofing Guide Can Help You Double Your Business in 2025 What if I told you that doubling your roofing business in 2025 isn’t just possible—it’s completely achievable with the right plan? Would you believe me? I know it sounds ambitious, but with the right strategies, mindset, and tools…

Also cited by

Propeller CRM https://www.propellercrm.com/blog/crm-buyers-guide-for-startups-and-small-busine…

2026-09-18

intelvue https://www.intelvue.com/why-is-crm-important-for-technology-companies/

2026-09-29

bizdata360.com https://www.bizdata360.com/7-top-benefits-of-salesforce-snowflake-integration/

2026-09-24

Softext https://softext.co.uk/crm-software-in-2021-8-key-statistics/

2026-09-25

MakeAutomation https://makeautomation.co/best-recruitment-crm-software/

2026-09-21

mo.agency https://www.mo.agency/blog/what-makes-using-customer-relationship-management-crm…

2026-09-22

Original Research

HubSpot · Original study ↗

Methodology

Cited from HubSpot research on CRM impact on customer retention

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

CRM software users: 27% customer retention improvement. Source: HubSpot (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/crm-customer-retention-27

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<blockquote cite="https://lighthousedata.io/data/crm-customer-retention-27" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>27%</strong> -- customer retention improvement for CRM software users<br><small>Source: HubSpot (2025) · <a href="https://lighthousedata.io/data/crm-customer-retention-27" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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