B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
71%
71% -- ai adoption percentage for Contact Centers (2021)
71% of contact centers already use artificial intelligence for a variety of applications.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
90
Independence
30
Methodology
30
Freshness
95
Source
Observe.ai
Primary
Tier C
https://observe.ai/blog/we-just-released-our-2021-post-pandemic-contact-center-report-get-the-trends ↗
Source Article
We just released our 2021 Post
Original Research
Observe.ai
· Original study ↗
Segmentation
IndustryRetail
Company SizeEnterprise
Channelcontent
Cite this stat
Plain Text
Contact Centers: 71% ai adoption percentage. Source: Observe.ai (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-ai-adoption-2021
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<blockquote cite="https://lighthousedata.io/data/contact-center-ai-adoption-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- ai adoption percentage for Contact Centers<br><small>Source: Observe.ai (2021) · <a href="https://lighthousedata.io/data/contact-center-ai-adoption-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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