B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
29%
29% -- consumers sharing positive live chat experience for consumers (2023)
29% of consumers told friends or colleagues about a positive live chat experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
29%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Kayako
Primary
Tier B
https://webfriendly.com/free-live-chat-software/ ↗
Source Article
The 6 Best Free Live Chat Softwares for Your Website
Live Chat Software is an essential tool for any website that wants to engage its visitors in real-time conversations. Using live chat on your website is a proven technique to increase your website’s conversion rate. It allows businesses to interact with customers directly through web chats, phone ca…
Original Research
Kayako
· Original study ↗
Methodology
Kayako live chat study surveying 1000+ consumers
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2023 (current) | 29% | |
| 2026 | 29% | 0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 29% consumers sharing positive live chat experience. Source: Kayako (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-share-positive-live-chat
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-share-positive-live-chat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>29%</strong> -- consumers sharing positive live chat experience for consumers<br><small>Source: Kayako (2023) · <a href="https://lighthousedata.io/data/consumers-share-positive-live-chat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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