B
Evidence Grade B
Graded
under review
Safe to Cite
Current
29%
29% -- consumers sharing positive live chat experience for consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
29%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Kayako
Primary
Tier C
https://arena.im/products/live-chat/?utm_source=blog&utm_content=benefits_livechat&utm_campaign=post ↗
Source Article
Arena Live Chat for live streaming platform
Original Research
Kayako
· Original study ↗
Methodology
Kayako study cited by Arena
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2023 | 29% | |
| 2026 (current) | 29% | 0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 29% consumers sharing positive live chat experience. Source: Kayako (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/kayako-positive-live-chat-word-of-mouth
HTML Embed
<blockquote cite="https://lighthousedata.io/data/kayako-positive-live-chat-word-of-mouth" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>29%</strong> -- consumers sharing positive live chat experience for consumers<br><small>Source: Kayako (2026) · <a href="https://lighthousedata.io/data/kayako-positive-live-chat-word-of-mouth" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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