B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
42%
42% -- consumers expecting response within one hour for consumers seeking social customer service (2018)
42% of consumers seeking social customer service expect a response within one hour.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2018
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Convince and Convert
Primary
Tier B
https://www.astutesolutions.com/blog/articles/social-media-analytics-how-to-just-say-no-to-vanity-me… ↗
Source Article
Social Media Analytics: How to Just Say No to Vanity Metrics!
Original Research
Convince and Convert
· Original study ↗
Methodology
Cited from Convince and Convert research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers seeking social customer service: 42% consumers expecting response within one hour. Source: Convince and Convert (2018). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-expect-social-response-one-hour
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-expect-social-response-one-hour" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- consumers expecting response within one hour for consumers seeking social customer service<br><small>Source: Convince and Convert (2018) · <a href="https://lighthousedata.io/data/consumers-expect-social-response-one-hour" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.