B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
30%
30% -- customer support cost reduction for Companies using chatbots (2023)
Companies using chatbots can cut costs by 30% by avoiding expanding their support department.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IBM
Primary
Tier C
https://www.techrecur.com/how-to-leverage-conversational-data-from-connected-devices/ ↗
Source Article
How to Leverage Conversational Data from Connected Devices?
Remember when people used to refer to the phrase “voice of the customer” as a metaphor?
We treated it as a kind of a concept that companies explored to make better products.
Now, we can literally hear and understand what customers are saying with smartphones, chatbots, voice assistants, smart home a…
Original Research
IBM
· Original study ↗
Methodology
IBM claim cited in article.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies using chatbots: 30% customer support cost reduction. Source: IBM (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-support-cost-cut-30
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<blockquote cite="https://lighthousedata.io/data/chatbot-support-cost-cut-30" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- customer support cost reduction for Companies using chatbots<br><small>Source: IBM (2023) · <a href="https://lighthousedata.io/data/chatbot-support-cost-cut-30" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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