B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
25%
25% -- customer support cost reduction for Customer support organizations (2018)
CIOs can reduce customer support costs by 25% or more when a proper KM discipline is in place.
- Quote specifies 25% or more
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2018
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://www.astutesolutions.com/blog/articles/knowledge-management-in-the-call-center-6-ways-youre-g… ↗
Source Article
Call Center Knowledge Management: 6 Ways You're Getting It Wrong
Original Research
Gartner
· Original study ↗
Methodology
Gartner analyst quote cited in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer support organizations: 25% customer support cost reduction. Source: Gartner (2018). Via Lighthouse Intelligence -- https://lighthousedata.io/data/gartner-km-support-cost-reduction
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<blockquote cite="https://lighthousedata.io/data/gartner-km-support-cost-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- customer support cost reduction for Customer support organizations<br><small>Source: Gartner (2018) · <a href="https://lighthousedata.io/data/gartner-km-support-cost-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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