C
Evidence Grade C
Graded
accuracy verified by the review judge
Use with Hedging
Recent
45%
45% -- cart abandonment email open rate for cart abandonment emails (2025)
Cart abandonment emails see open rates of up to 45%.
- The source notes open rates are 'up to 45%' rather than an average
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
45%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Sources (2)
Moosend
Primary
Tier A
https://chatsy.app/statistics/ecommerce-customer-support-statistics-2026 ↗
Source Article
19 E-Commerce Customer Support Statistics for 2026: Conversion, Checkout & Returns Data
E-Commerce Customer Support Statistics for 2026
Public benchmarks for cart abandonment, recovery, returns, support load, and personalization.
E-commerce support benchmarks: cart abandonment, recovery email performance, returns behavior, holiday support load, and personalization revenue. Sources incl…
Also cited by
2026-09-24
Original Research
Moosend
· Original study ↗
Methodology
Moosend
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Suggested hedging: According to limited, single-source data, with unverified sample sizes...
Plain Text
cart abandonment emails: 45% cart abandonment email open rate. Source: Moosend (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cart-abandonment-email-open-rate-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/cart-abandonment-email-open-rate-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>45%</strong> -- cart abandonment email open rate for cart abandonment emails<br><small>Source: Moosend (2025) · <a href="https://lighthousedata.io/data/cart-abandonment-email-open-rate-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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