B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
3%
3% -- customer satisfaction improvement for Best & Less (2019-09)
Best & Less customer satisfaction rating improved by 3% compared to one year prior as of September 2019.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
3%
Unit
Percentage
Data Vintage
2019-09
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Roy Morgan
Primary
Tier B
https://www.retailbiz.com.au/latest-news/harris-scarfe-tops-discount-department-store-customer-satis… ↗
Source Article
Harris Scarfe tops discount department store customer satisfaction survey - retailbiz
Harris Scarfe has scored a customer satisfaction rating of 91% in September, according to new research from Roy Morgan, putting it ahead of rivals Kmart and Best & Less, both on 89%, as well as Big W and Costco on 88%.
Harris Scarfe experienced the biggest improvement among the discount department s…
Original Research
Roy Morgan
· Original study ↗
Methodology
Compared to one year ago.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Best & Less: 3% customer satisfaction improvement. Source: Roy Morgan (2019-09). Via Lighthouse Intelligence -- https://lighthousedata.io/data/best-less-customer-satisfaction-improvement-september-2019
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<blockquote cite="https://lighthousedata.io/data/best-less-customer-satisfaction-improvement-september-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>3%</strong> -- customer satisfaction improvement for Best & Less<br><small>Source: Roy Morgan (2019-09) · <a href="https://lighthousedata.io/data/best-less-customer-satisfaction-improvement-september-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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