B
Evidence Grade B
Graded
under review
Safe to Cite
Current
25%
25% -- customer response time improvement for Bell (via ServiceNow agents) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ServiceNow
Primary
Tier B
https://newmarketpitch.com/blogs/news/agentic-ai-persistent-agents-gold-rush ↗
Source Article
Are persistent AI agents the next AI gold rush?
Are persistent AI agents the next AI gold rush?
SUMMARY
Are persistent AI agents the next AI gold rush? Yes. The rush has already begun, even though broad autonomy is still unreliable and the economics remain proven only in a narrow set of workflows.
The strongest evidence is the mismatch between in…
Original Research
ServiceNow
· Original study ↗
Methodology
Vendor (ServiceNow) customer case study; improvement in Bell's customer response time after deploying agents for case completeness checks, field filling, and duplicate detection. Single-company case study, not a market average.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Bell (via ServiceNow agents): 25% customer response time improvement. Source: ServiceNow (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bell-servicenow-agents-response-time-25pct
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<blockquote cite="https://lighthousedata.io/data/bell-servicenow-agents-response-time-25pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- customer response time improvement for Bell (via ServiceNow agents)<br><small>Source: ServiceNow (2026) · <a href="https://lighthousedata.io/data/bell-servicenow-agents-response-time-25pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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