B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
25%
25% -- customer response time improvement for Bell (Canada's largest telecom provider), customer case and complaint management AI agents (2026)
Bell achieved a 25% improvement in customer response time after deploying ServiceNow Autonomous CRM AI agents across customer case and complaint management.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ServiceNow
Primary
Tier C
https://aelumconsulting.com/blogs/servicenow-tsm-guide/ ↗
Source Article
ServiceNow TSM: How CSPs Automate Service & Network OpsOR
Original Research
ServiceNow
· Original study ↗
Methodology
Result of deploying ServiceNow Autonomous CRM telecom AI agents, showcased at Mobile World Congress 2026; improvement relative to pre-deployment baseline.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Bell (Canada's largest telecom provider), customer case and complaint management AI agents: 25% customer response time improvement. Source: ServiceNow (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bell-ai-agents-customer-response-time-improvement
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<blockquote cite="https://lighthousedata.io/data/bell-ai-agents-customer-response-time-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- customer response time improvement for Bell (Canada's largest telecom provider), customer case and complaint management AI agents<br><small>Source: ServiceNow (2026) · <a href="https://lighthousedata.io/data/bell-ai-agents-customer-response-time-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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