B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
$6
$6 -- cost per customer interaction for Ecommerce customer support (human agents vs AI) (2025)
The average cost per human agent interaction in customer support is $6.00, based on LiveChatAI's 2025 benchmarks.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
$6
Unit
Currency Usd
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
LiveChatAI
Primary
Tier C
https://alhena.ai/blog/credit-based-ai-pricing-vendor-incentive-alignment/ ↗
Source Article
Why Credit-Based AI Pricing Aligns Vendor Incentives With Yours
Original Research
LiveChatAI
· Original study ↗
Methodology
Cited from LiveChatAI 2025 benchmarks; AI cost is $0.50 per interaction
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Ecommerce customer support (human agents vs AI): $6 cost per customer interaction. Source: LiveChatAI (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-vs-human-support-cost-per-interaction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-vs-human-support-cost-per-interaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$6</strong> -- cost per customer interaction for Ecommerce customer support (human agents vs AI)<br><small>Source: LiveChatAI (2025) · <a href="https://lighthousedata.io/data/ai-vs-human-support-cost-per-interaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.