B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$0.50
$0.50 -- cost per customer interaction for AI-powered customer interactions vs human agents (2026)
AI-powered customer interactions cost approximately $0.50 on average compared to $6.00 for a human agent.
- Rough average benchmark cited without direct primary research link
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$0.50
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
alhena.ai
Primary
Tier C
https://alhena.ai/blog/forethought-alternatives-ecommerce/ ↗
Source Article
7 Best Forethought Alternatives for Ecommerce in 2026
Original Research
alhena.ai
· Original study ↗
Methodology
Industry benchmark cited by vendor; human-agent comparison value $6.00
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI-powered customer interactions vs human agents: $0.50 cost per customer interaction. Source: alhena.ai (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-vs-human-interaction-cost
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-vs-human-interaction-cost" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$0.50</strong> -- cost per customer interaction for AI-powered customer interactions vs human agents<br><small>Source: alhena.ai (2026) · <a href="https://lighthousedata.io/data/ai-vs-human-interaction-cost" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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