B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
4
4 -- customer satisfaction score for AI voice agents (2026)
In 2026, AI voice agent customer satisfaction (CSAT) scores reached 4.2 out of 5.0.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
relinns.com
Primary
Tier C
https://relinns.com/blogs/human-receptionist-vs-voice-agents ↗
Source Article
Human Receptionist vs Voice Agent: What’s the Real Difference?
Human Receptionist vs Voice Agent: What’s the Real Difference?
Date
Aug 25, 26
Reading Time
8 Minutes
Category
AI Voice Agents
A caller rings your front desk at 11 PM. HVAC emergency. The new patient is trying to book before they change their mind. Voicemail picks up. They hang up and dial the next …
Original Research
relinns.com
· Original study ↗
Methodology
Vendor-cited 2026 data; human receptionists at 4.4/5.0, gap narrowed from 0.8 points in 2024
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI voice agents: 4 customer satisfaction score. Source: relinns.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-receptionist-csat-2026
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<blockquote cite="https://lighthousedata.io/data/ai-receptionist-csat-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- customer satisfaction score for AI voice agents<br><small>Source: relinns.com (2026) · <a href="https://lighthousedata.io/data/ai-receptionist-csat-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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