B
Evidence Grade B
Graded
under review
Safe to Cite
Current
72%
72% -- ai technology adoption rate for Most-chosen AI technology applied to contact centers in Italian companies (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
100
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Digital360
Primary
Tier A
https://www.basedigitaleplatform.com/survey-contact-center-le-nuove-frontiere-cloud-ed-intelligenza-… ↗
Source Article
IFM - Survey - Contact center - Le nuove frontiere: Cloud ed Intelligenza Artificiale nelle aziende Italiane di oggi
Scopri come sarà il Contact Center del futuro e perché la tua azienda non può farne a meno. Lo abbiamo chiesto a oltre 100 aziende
Brand reputation, attenzione al Cliente, Customer Service personalizzato: sempre più la competitività delle aziende si disputa in questi ambiti, dove il Contact Center s…
Original Research
Digital360
· Original study ↗
Methodology
Survey conducted exclusively by Digital360 on more than 100 companies representative of the Italian economy, representing 4,000 contact center operators; the specific AI technology associated with the 72% figure is not named in the excerpt (article states only that one AI technology 'wins with 72%').
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Most-chosen AI technology applied to contact centers in Italian companies: 72% ai technology adoption rate. Source: Digital360 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-contact-center-technology-italy-72
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<blockquote cite="https://lighthousedata.io/data/ai-contact-center-technology-italy-72" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- ai technology adoption rate for Most-chosen AI technology applied to contact centers in Italian companies<br><small>Source: Digital360 (2026) · <a href="https://lighthousedata.io/data/ai-contact-center-technology-italy-72" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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