B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$0.50
$0.50 -- cost per interaction for AI chatbot sessions vs human agents (2026)
The average AI chatbot session costs $0.50 compared to $6.00 for a human agent interaction.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
$0.50
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
alhena.ai
Primary
Tier C
https://alhena.ai/blog/proactive-customer-service-ecommerce-ai/ ↗
Source Article
6 Proactive Customer Service Examples (AI
Original Research
alhena.ai
· Original study ↗
Methodology
Human agent comparison: $6.00 per interaction
Methodology documented
Segmentation
IndustryeCommerce
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
AI chatbot sessions vs human agents: $0.50 cost per interaction. Source: alhena.ai (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-chatbot-vs-agent-cost
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-chatbot-vs-agent-cost" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$0.50</strong> -- cost per interaction for AI chatbot sessions vs human agents<br><small>Source: alhena.ai (2026) · <a href="https://lighthousedata.io/data/ai-chatbot-vs-agent-cost" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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