B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
25%
25% -- satisfaction score increase for Outbound call teams (2025)
Active listening on calls can increase customer satisfaction scores by as much as 25%.
- The increase is stated as 'by as much as 25%'
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
b2bappointmentsetting.com
Primary
Tier C
https://www.b2bappointmentsetting.com/blog/brand-reputation-management-7-strategies-for-high-volume-… ↗
Source Article
Brand Reputation Management: 7 Strategies for High-Volume Outbound Campaigns
Brand Reputation Management: 7 Strategies for High-Volume Outbound Campaigns
Key Takeaways
- As we’ve learned, balancing high-volume outbound campaigns with clear, consistent messaging safeguards brand reputation and cultivates enduring customer trust.
- Adding a personal touch and leveraging custom…
Original Research
b2bappointmentsetting.com
· Original study ↗
Methodology
Blog citing unnamed study; original source not identified
Methodology documented
Segmentation
IndustryB2B
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Outbound call teams: 25% satisfaction score increase. Source: b2bappointmentsetting.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/active-listening-satisfaction-25
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<blockquote cite="https://lighthousedata.io/data/active-listening-satisfaction-25" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- satisfaction score increase for Outbound call teams<br><small>Source: b2bappointmentsetting.com (2025) · <a href="https://lighthousedata.io/data/active-listening-satisfaction-25" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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