B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
71
71 -- satisfaction score increase for US auto insurance claimants (2022)
The average satisfaction score jumped by 71 points among auto claims customers when accurate repair time estimates were provided beforehand.
- observed in cases where repair cycle times exceeded three weeks
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
71
Unit
Score
Data Vintage
2022
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier A
https://vcasoftware.com/creating-customer-centric-claims-experiences/ ↗
Source Article
Creating Customer Centric Claims Experiences
Since customers are central to your success, it makes sense for your claims experiences to be customer centric. Accenture says insurers could lose $170 billion in premiums by 2027 due to poor claims experiences. To stop the post-claim churn, leaders need to figure out how to give claimants the exper…
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power 2022 U.S. Auto Claims Satisfaction Study
Methodology documented
Segmentation
IndustryInsurance
RegionUS
Cite this stat
Plain Text
US auto insurance claimants: 71 satisfaction score increase. Source: J.D. Power (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/auto-claims-satisfaction-time-estimates
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<blockquote cite="https://lighthousedata.io/data/auto-claims-satisfaction-time-estimates" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71</strong> -- satisfaction score increase for US auto insurance claimants<br><small>Source: J.D. Power (2022) · <a href="https://lighthousedata.io/data/auto-claims-satisfaction-time-estimates" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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