B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
75
75 -- customer satisfaction index score for US department and discount stores industry (2021-2022)
Customer satisfaction with department and discount stores held steady with an ACSI score of 75 in 2021.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
75
Unit
Score
Data Vintage
2021-2022
Entity
Sample Size
36,517
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Customer Satisfaction Index
Primary
Tier A
https://digitalmedianet.com/retailers-breathe-a-sigh-of-relief-as-customer-satisfaction-is-more-or-l… ↗
Source Article
Retailers Breathe a Sigh of Relief as Customer Satisfaction is More or Less Steady in 2021, ACSI Data Show
Retailers Breathe a Sigh of Relief as Customer Satisfaction is More or Less Steady in 2021, ACSI Data Show
ANN ARBOR, Mich.–(BUSINESS WIRE)–#customersatisfaction–Customer satisfaction with retail is relatively stable.
Overall, the Retail Trade sector dips just 0.5% to a score of 75.1 (out of 100), a…
Original Research
American Customer Satisfaction Index
· Original study ↗
Methodology
ACSI Retail and Consumer Shipping Study 2021-2022
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US department and discount stores industry: 75 customer satisfaction index score. Source: American Customer Satisfaction Index (2021-2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/acsi-department-discount-satisfaction-2021
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<blockquote cite="https://lighthousedata.io/data/acsi-department-discount-satisfaction-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75</strong> -- customer satisfaction index score for US department and discount stores industry<br><small>Source: American Customer Satisfaction Index (2021-2022) · <a href="https://lighthousedata.io/data/acsi-department-discount-satisfaction-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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