B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
81
81 -- customer satisfaction index score for Costco (2021-2022)
Costco scored 81 on the ACSI customer satisfaction index for department and discount stores.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
81
Unit
Score
Data Vintage
2021-2022
Entity
Sample Size
36,517
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Customer Satisfaction Index
Primary
Tier A
https://digitalmedianet.com/retailers-breathe-a-sigh-of-relief-as-customer-satisfaction-is-more-or-l… ↗
Source Article
Retailers Breathe a Sigh of Relief as Customer Satisfaction is More or Less Steady in 2021, ACSI Data Show
Retailers Breathe a Sigh of Relief as Customer Satisfaction is More or Less Steady in 2021, ACSI Data Show
ANN ARBOR, Mich.–(BUSINESS WIRE)–#customersatisfaction–Customer satisfaction with retail is relatively stable.
Overall, the Retail Trade sector dips just 0.5% to a score of 75.1 (out of 100), a…
Original Research
American Customer Satisfaction Index
· Original study ↗
Methodology
ACSI Retail and Consumer Shipping Study 2021-2022
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2018 | 84 | |
| 2021-2022 (current) | 81 | -4.0% |
| 2025 | 82 | +1.2% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
Costco: 81 customer satisfaction index score. Source: American Customer Satisfaction Index (2021-2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/acsi-costco-department-score-2021
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<blockquote cite="https://lighthousedata.io/data/acsi-costco-department-score-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>81</strong> -- customer satisfaction index score for Costco<br><small>Source: American Customer Satisfaction Index (2021-2022) · <a href="https://lighthousedata.io/data/acsi-costco-department-score-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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