B
Evidence Grade B
Graded
under review
Safe to Cite
Current
11%
11% -- average handle time reduction for NEXT company average handle time (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
11%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
Zendesk
Primary
Tier A
https://bizibl.com/cx/article/accelerating-cx-2025-5-step-ai-readiness-checklist ↗
Source Article
Accelerating CX in 2025: A 5-step AI Readiness Checklist
Accelerating CX in 2025: A 5-step AI Readiness Checklist
Based on Zendesk's experience working with thousands of CX leaders, we’ve identified five essential steps to get your operations AI-ready. This article is part 1 of our AI Readiness series, designed to help CX organizations prepare to take ful…
Original Research
Zendesk
· Original study ↗
Methodology
Results from NEXT's AI tools for email support.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
NEXT company average handle time: 11% average handle time reduction. Source: Zendesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/11-percent-reduction-average-handle-time-next
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<blockquote cite="https://lighthousedata.io/data/11-percent-reduction-average-handle-time-next" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>11%</strong> -- average handle time reduction for NEXT company average handle time<br><small>Source: Zendesk (2026) · <a href="https://lighthousedata.io/data/11-percent-reduction-average-handle-time-next" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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