B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
25%
25% -- average handle time reduction for teams using AI-assisted response drafting (2026)
Teams using AI-assisted response drafting report a 25% to 30% reduction in average handle time according to Salesforce's State of Service data.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier B
https://www.heyy.io/blog/chatgpt-for-customer-service-uses-limitations ↗
Source Article
10 Ways Businesses Are Using ChatGPT for Customer Service
10 Ways Businesses Are Using ChatGPT for Customer Service (And Where It Still Falls Short)
When ChatGPT launched in late 2022, one of the first questions most customer service teams asked was: can this answer customer emails?
Three years later, that question has a more complicated answer than either…
Original Research
Salesforce
· Original study ↗
Methodology
Range 25-30%, midpoint used; Salesforce State of Service data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
teams using AI-assisted response drafting: 25% average handle time reduction. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-handle-time-reduction-2026
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<blockquote cite="https://lighthousedata.io/data/ai-handle-time-reduction-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- average handle time reduction for teams using AI-assisted response drafting<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/ai-handle-time-reduction-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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