B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
74%
74% -- consumer preference voice ai for consumers (2025)
74% of consumers say AI that understands and responds to their voice would improve their experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
74%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://alhena.ai/blog/ai-ticket-routing-ecommerce/?ref=unthread.io ↗
Source Article
AI Ticket Routing for Ecommerce: Cut Misroutes by 80%
Original Research
Zendesk
· Original study ↗
Methodology
Zendesk CX Trends 2025 report as cited by vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 74% consumer preference voice ai. Source: Zendesk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zendesk-voice-ai-experience-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/zendesk-voice-ai-experience-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74%</strong> -- consumer preference voice ai for consumers<br><small>Source: Zendesk (2025) · <a href="https://lighthousedata.io/data/zendesk-voice-ai-experience-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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