C
Evidence Grade C
Use with Hedging
Current
83%
83% -- customer expectation satisfaction for consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (4)
ZenDesk
Primary
Tier B
https://www.ibm.com/think/insights/how-to-improve-call-center-customer-service ↗
Source Article
Home
Lead in the AI era with contextual intelligence
AI promised better CX, but 83% of consumers still believe experiences should be better than they are today. Discover why contextual intelligence is the missing link to your organization delivering smarter, faster, and more meaningful experiences.
The 5…
Also cited by
cxtrends.zendesk.com
https://cxtrends.zendesk.com/gb?_ga=2.106362752.249275043.1653312488-856759655.1…
2026-08-11
2026-08-11
Original Research
ZenDesk
· Original study ↗
Methodology
Source: ZenDesk research
Methodology documented
Segmentation
IndustryMedia
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Suggested hedging: based on claims without stated methodology, with unverified sample sizes...
Plain Text
consumers: 83% customer expectation satisfaction. Source: ZenDesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zendesk-customer-expectation
HTML Embed
<blockquote cite="https://lighthousedata.io/data/zendesk-customer-expectation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- customer expectation satisfaction for consumers<br><small>Source: ZenDesk (2026) · <a href="https://lighthousedata.io/data/zendesk-customer-expectation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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