B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$5
$5 -- cost per support ticket for ecommerce support tickets (2026)
Each ecommerce support ticket costs between $5 and $15 in agent time and overhead according to Salesforce.
- Reported as a range of $5 to $15 per ticket
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
$5
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://alhena.ai/blog/agentic-commerce-narvar-reduce-support-costs/ ↗
Source Article
Narvar + Agentic Commerce: Cut Support Costs by Half
Original Research
Salesforce
· Original study ↗
Methodology
Range $5-$15; midpoint extracted; attributed to Salesforce
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce support tickets: $5 cost per support ticket. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/wismo-ticket-cost-5-15
HTML Embed
<blockquote cite="https://lighthousedata.io/data/wismo-ticket-cost-5-15" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$5</strong> -- cost per support ticket for ecommerce support tickets<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/wismo-ticket-cost-5-15" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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