B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
40%
40% -- share of support tickets where is my order for Ecommerce support tickets (2026)
"Where is my order?" inquiries account for up to 40% of all e-commerce support tickets.
- Upper bound of range ('up to 40%')
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
alhena.ai
Primary
Tier C
https://alhena.ai/blog/ai-customer-service-dtc-brands/ ↗
Source Article
AI Customer Service for Ecommerce: Scale DTC Support Without Hiring
Original Research
alhena.ai
· Original study ↗
Methodology
Upper bound of range
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Ecommerce support tickets: 40% share of support tickets where is my order. Source: alhena.ai (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/wismo-40-percent-ecommerce-tickets
HTML Embed
<blockquote cite="https://lighthousedata.io/data/wismo-40-percent-ecommerce-tickets" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- share of support tickets where is my order for Ecommerce support tickets<br><small>Source: alhena.ai (2026) · <a href="https://lighthousedata.io/data/wismo-40-percent-ecommerce-tickets" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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