B
Evidence Grade B
Graded
under review
Safe to Cite
Current
16%
16% -- customer satisfaction decrease rate for Aberdeen Group study (2026)
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
16%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
Aberdeen Group
Primary
Tier A
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Source Article
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Original Research
Aberdeen Group
· Original study ↗
Methodology
Study conducted by the Aberdeen Group
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
Aberdeen Group study: 16% customer satisfaction decrease rate. Source: Aberdeen Group (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/website-load-time-impact-on-customer-satisfaction
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<blockquote cite="https://lighthousedata.io/data/website-load-time-impact-on-customer-satisfaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>16%</strong> -- customer satisfaction decrease rate for Aberdeen Group study<br><small>Source: Aberdeen Group (2026) · <a href="https://lighthousedata.io/data/website-load-time-impact-on-customer-satisfaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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