B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
4
4 -- csat score for contact centers using Voice AI (2022)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4
Unit
Score
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
skit.ai
Primary
Tier C
https://skit.ai/resource/blog/why-every-company-must-have-a-voice/ ↗
Source Article
Why Every Company Must Have a Voice - Skit
Discover the Intersection of
Collections and AI
Built to perform across the customer journey.
September 20, 2022
Voice AI is one of the most transformative and consequential technologies for Generation Alpha—the first generation raised with voice assistants and unaccustomed to life without them.
The…
Original Research
skit.ai
· Original study ↗
Methodology
Vendor-cited Voice AI deployment outcomes
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact centers using Voice AI: 4 csat score. Source: skit.ai (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/voice-ai-csat-4
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<blockquote cite="https://lighthousedata.io/data/voice-ai-csat-4" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- csat score for contact centers using Voice AI<br><small>Source: skit.ai (2022) · <a href="https://lighthousedata.io/data/voice-ai-csat-4" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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