B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
70%
70% -- reduction in call chat email inquiries for organizations using virtual customer assistants (2021)
Virtual customer assistants help organizations reduce call, chat, and email inquiries by up to 70%.
- Attributed via CapTech article
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2021
Entity
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CapTech
Primary
Tier C
https://www.bankmarketingcenter.com/blog/?tag=artificial+intelligence ↗
Source Article
What A Small Town Taught Me About Artificial Intelligence.
Interested in cutting customer service costs by 30%? Let’s chat!
Robots have been demonized for a long time. And understandably. Hard to believe, but it’s been 50 years since HAL, the spaceship’s computerized brain, threatened to kill the Discovery One astronauts in the film, “2001: A Space Odyssey.…
Original Research
CapTech
· Original study ↗
Methodology
Cited from August 13, 2021 CapTech article
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2020 | 70% | |
| 2021 (current) | 70% | 0% |
Segmentation
IndustryFinTech
RegionNorth America
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
organizations using virtual customer assistants: 70% reduction in call chat email inquiries. Source: CapTech (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/virtual-assistants-reduce-inquiries-70
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<blockquote cite="https://lighthousedata.io/data/virtual-assistants-reduce-inquiries-70" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- reduction in call chat email inquiries for organizations using virtual customer assistants<br><small>Source: CapTech (2021) · <a href="https://lighthousedata.io/data/virtual-assistants-reduce-inquiries-70" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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